{"id":8022,"date":"2026-07-21T12:03:29","date_gmt":"2026-07-21T11:03:29","guid":{"rendered":"https:\/\/myexams.gov.mt\/?page_id=8022"},"modified":"2026-08-04T13:31:50","modified_gmt":"2026-08-04T12:31:50","slug":"quality-label","status":"publish","type":"page","link":"https:\/\/myexams.gov.mt\/mt\/quality-label\/","title":{"rendered":"Quality Label"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Id-Dipartiment tal-E\u017camijiet kiseb il-Quality Label<\/h3>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 20%\"><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">Il-Quality Label hija marka ta&#8217; kwalit\u00e0 li jista&#8217; jikseb kull dipartiment jew entit\u00e0 fi \u0127dan l-Amministrazzjoni Pubblika, meta l-kwalit\u00e0 tas-servizz li jag\u0127ti lill-klijenti til\u0127aq il-livell ta&#8217; servizz kif definit permezz tal-4 Pilastri tas-Servizz ta&#8217; Kwalit\u00e0 (<strong>vu\u010bi<\/strong>\u00a0li tipprovdi smig\u0127 lill-klijent u l-aspettattivi tieg\u0127u, <strong>disinn<\/strong>\u00a0li jitfassal fuq livelli ta\u02c8 kwalit\u00e0 fil-kuntest ta&#8217; dawn l-aspettattivi, <strong>pakkett<\/strong>\u00a0ibba\u017cat fuq l-g\u0127otja ta&#8217; servizz ta&#8217; e\u010b\u010bellenza u <strong>kontabilit\u00e0<\/strong>\u00a0fejn kull min jag\u0127ti servizz jid\u0127ol responsabbli g\u0127as-sodisfazzjon tal-klijent), l-5 Kriterji ta&#8217; Servizz ta&#8217; Kwalit\u00e0 kif definiti mill-mudell ta&#8217; kwalit\u00e0 SERVQUAL (Affidabilit\u00e0, Empatija, Assigurazjoni, Reazzjoni u Aspetti Tan\u0121ibbli), Direttiva 4-2 u kull direttiva jew politika li tistabbilixxi livelli \u0121odda ta&#8217; servizz ta&#8217; kwalit\u00e0 fi \u0127dan l-Amministrazzjoni Pubblika.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/myexams.gov.mt\/wp-content\/uploads\/2026\/06\/Quality_Service_Logo.jpg\" alt=\"\" class=\"wp-image-8026 size-full\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">I\u010b-Charter tad-Dipartiment tal-E\u017camijiet jista&#8217; jitni\u017c\u017cel bil-ver\u017cjoni Ingli\u017ca minn <strong><a href=\"https:\/\/qualityofservice.gov.mt\/media\/QSC_PDFs\/QL_Charters_EN\/26.07.20_QSC_Exams_EN.pdf\">hawn<\/a><\/strong>, u bil-ver\u017cjoni Maltija minn <strong><a href=\"https:\/\/qualityofservice.gov.mt\/media\/QSC_PDFs\/QL_Charters_MT\/26.07.20_QSC_Dipartiment_tal-Ezamijiet_MT.pdf\">hawn<\/a><\/strong>\u200b.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bil-kisba tal-Quality Label, id-Dipartiment tal-E\u017camijiet huwa kommess li jwettaq monitora\u0121\u0121 kontinwu tal-livelli miksuba bil-g\u0127an ta\u017c-\u017camma tal-Quality Label.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aktar informazzjoni dwar il-Quality Label tista&#8217; ti\u0121i a\u010b\u010bessata minn <strong><a href=\"https:\/\/qualityofservice.gov.mt\/media\/PDFs\/Quality%20Label%20manual%20ENG.pdf\">h\u200bawn<\/a><\/strong><em>\u200b.\u200b\u200b<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Id-Dipartiment tal-E\u017camijiet kiseb il-Quality Label I\u010b-Charter tad-Dipartiment tal-E\u017camijiet jista&#8217; jitni\u017c\u017cel bil-ver\u017cjoni Ingli\u017ca minn hawn, u bil-ver\u017cjoni Maltija minn hawn\u200b. Bil-kisba tal-Quality Label, id-Dipartiment tal-E\u017camijiet huwa kommess li jwettaq monitora\u0121\u0121 kontinwu tal-livelli miksuba bil-g\u0127an ta\u017c-\u017camma tal-Quality Label. Aktar informazzjoni dwar il-Quality Label tista&#8217; ti\u0121i a\u010b\u010bessata minn h\u200bawn\u200b.\u200b\u200b<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8022","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/myexams.gov.mt\/mt\/wp-json\/wp\/v2\/pages\/8022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myexams.gov.mt\/mt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myexams.gov.mt\/mt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myexams.gov.mt\/mt\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/myexams.gov.mt\/mt\/wp-json\/wp\/v2\/comments?post=8022"}],"version-history":[{"count":2,"href":"https:\/\/myexams.gov.mt\/mt\/wp-json\/wp\/v2\/pages\/8022\/revisions"}],"predecessor-version":[{"id":8028,"href":"https:\/\/myexams.gov.mt\/mt\/wp-json\/wp\/v2\/pages\/8022\/revisions\/8028"}],"wp:attachment":[{"href":"https:\/\/myexams.gov.mt\/mt\/wp-json\/wp\/v2\/media?parent=8022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}